Terms of Service

TodoClean — Cleaning Business Management Platform

Aion Technologies LLC | www.todogroupapps.com | Effective Date: July 7, 2026 |vs 1.1

1. Agreement to Terms

These Terms of Service ("Terms") are a legally binding agreement between you ("User," "you," or "your") and Aion Technologies LLC, a North Carolina limited liability company doing business as AION Tech ("Company," "we," "us," or "our"). These Terms govern your access to and use of TodoClean, including our web-based application, progressive web app, websites, payment features, support, and related services (collectively, the "Service").

By creating an account, accessing the Service, clicking to accept these Terms, starting a subscription, connecting a Stripe account, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of a business, you represent that you have authority to bind that business to these Terms. In that case, “you” includes both you personally and the business you represent.

2. Service Description

TodoClean helps independent residential cleaning professionals and cleaning businesses manage schedules, jobs, customer records, crews, revenue-related information, reminders, and payments through third-party providers. The Service is a business management tool. It does not provide cleaning services to customers, employ cleaners, guarantee customer work, provide insurance, or replace professional legal, tax, accounting, payroll, employment, or financial advice. The Service is not responsible for cleaner/customer disputes, property damage, worker injuries, pet incidents, or payment disputes between cleaners and their clients.

3. Eligibility and Commercial Use

To use the Service, you must meet all of the following requirements:

• You are at least 18 years old.
• You are located in the United States or operating a United States-based cleaning business.
• You are using the Service for legitimate business purposes related to residential cleaning or related field services.
• You can legally enter into this agreement and, if applicable, bind your business.
• The registration, business, tax, payment, and identity information you provide is accurate, complete, and kept current.

We may refuse, suspend, or terminate access if we reasonably believe these requirements are not met.

4. Accounts, Crew Members, and Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must promptly notify us at support@todogroupapps.com if you believe your account has been accessed without authorization.

If your plan allows crew members or other users, you are responsible for:

• Inviting only people who are authorized to access your business information.
• Setting and reviewing appropriate permissions where the Service allows permissions.
• Making sure each crew member uses the Service lawfully and follows these Terms.
• Removing access when a crew member, contractor, employee, or business partner should no longer use your account.

You may not sell, rent, sublicense, share, or transfer access to the Service except to authorized users of your own business account.

5. Subscriptions, Billing, Trials, Cancellation, and Refunds

5.1 Plans and Prices

Available plans, user limits, features, billing periods, trial terms, and prices are shown on our website, in the Service, at checkout, or in your account. If there is a conflict between pricing displayed in these Terms and pricing displayed at checkout, the pricing displayed at checkout controls for that purchase.

5.2 Recurring Billing Authorization

Subscriptions renew automatically until cancelled. By starting a subscription or free trial that converts to a paid subscription, you authorize us and our payment processor to charge your selected payment method on a recurring basis for subscription fees, applicable taxes, and any other charges you agree to at checkout.

Before you complete a purchase, we will present the recurring price, billing period, renewal terms, and cancellation method as required by applicable law. After purchase, we will provide an acknowledgment that includes the automatic renewal terms and information on how to cancel.

5.3 Free Trials

We may offer a free trial. Trial length, features, and conversion terms will be shown when you sign up. Unless the signup page says otherwise, your subscription will automatically begin and your payment method will be charged when the trial ends unless you cancel before the trial expiration date.

5.4 Cancellation

You may cancel your subscription through the cancellation tools made available in your account, through Stripe's customer portal if provided, or by contacting support@todogroupapps.com. Cancellation stops future recurring subscription charges but does not automatically refund charges already incurred.

If you cancel, your paid access continues until the end of the current billing period unless we state otherwise or applicable law requires a different result. We will not intentionally make cancellation more difficult than signup.

5.5 Refunds

Except where required by law or expressly stated in a separate Refund Policy, subscription fees are non-refundable and non-creditable, including for partial months, unused features, unused crew seats, or periods when you do not use the Service. If we choose to issue a refund in a particular situation, that decision does not create a right to future refunds.

5.6 Failed Payments, Taxes, and Price Changes

If a payment fails, we may retry the payment, ask you to update your payment method, limit features, suspend access, or terminate your subscription. You are responsible for all applicable taxes, duties, and government charges unless we are legally required to collect them from you.

We may change subscription prices or plan features. For existing paid subscriptions, we will provide advance notice where required by law, including a reasonable opportunity to cancel before a price increase takes effect. For annual or other subscriptions renewing after more than 60 days, we will send renewal reminders when required by applicable law.

5.7 Early Access, Founding Member, and Lifetime Access Offers

We may offer special or promotional plans from time to time, including early access, founding member, beta, discounted, free, or "lifetime" access plans. These offers are governed by these Terms and by any additional terms presented to you at the time of the offer, including price, included features, and any limits on the number of users or seats.

References to "lifetime" or similar terms mean the operational lifetime of the Service or the applicable plan, as reasonably determined by us, and not the lifetime of any individual. They do not guarantee that the Service, or any particular plan or feature set, will be offered indefinitely or without change.

We may modify, limit, convert, or discontinue promotional, early access, founding member, or lifetime plans if required for legal, security, financial, or operational reasons, or if we discontinue the Service or a related product line, and we will provide notice where required by law. Promotional and lifetime plans are non-transferable, may not be combined with other offers unless we state otherwise, and remain subject to the Acceptable Use, Suspension and Termination, and other provisions of these Terms.

If we permanently discontinue the Service, all subscription plans, including any lifetime or promotional plans, will end on the discontinuation date, and our sole obligation will be as stated in the notice of discontinuation.

6. Payments, Stripe Connect, Payouts, Refunds, and Chargebacks

6.1 Stripe Is the Payment Processor

TodoClean may allow you to accept payments from your own cleaning customers through Stripe Connect or related Stripe services. Aion Technologies LLC is not a bank, money transmitter, payment processor, escrow agent, or credit card network. Payment processing, identity verification, risk review, card network rules, and payouts are handled by Stripe and its financial partners.

Your use of payment features is subject to Stripe's terms, including the Stripe Connected Account Agreement and Stripe Services Agreement, as applicable. You must agree to and comply with Stripe's requirements before using payment features. Stripe may approve, reject, suspend, or terminate your payment account independently of us.

6.2 Connected Account Information and Verification

You must provide accurate legal name, business, ownership, address, tax, bank, identity, and other information requested for payment processing. You authorize us to share information with Stripe as needed to enable, support, monitor, and manage payment features. Stripe or we may request updated information at any time.

6.3 Your Customer Payments

You are the seller of your cleaning services. You are solely responsible for the services you provide, customer communications, pricing, invoices, receipts, taxes, refunds, cancellations, customer complaints, and compliance with laws that apply to your business. We are not a party to the cleaning jobs between you and your customers.

6.4 Fees, Payouts, Holds, and Negative Balances

Stripe fees, platform fees, processing fees, payout timing, reserves, holds, balance adjustments, currency conversion, tax reporting, and other payment-related terms may apply. Payout availability is not guaranteed and may be delayed, withheld, reversed, or limited because of Stripe rules, fraud review, chargebacks, refunds, disputes, negative balances, verification requirements, legal requirements, or risk concerns.

Where permitted by law and payment network rules, you authorize Stripe or us to deduct, offset, debit, recover, or invoice you for refunds, chargebacks, disputes, fees, fines, penalties, negative balances, or other amounts connected to your use of payment features.

6.5 Refunds, Disputes, and Chargebacks

You are responsible for resolving disputes with your cleaning customers. If a customer requests a refund, disputes a charge, or initiates a chargeback, you are responsible for the disputed amount, related fees, and any evidence or response required by Stripe or the card network. We may help route information through the Service, but we do not guarantee that any dispute will be resolved in your favor.

6.6 Prohibited Payment Activity

You may not use TodoClean payment features to:

• Process payments for services or products unrelated to your own lawful cleaning business.
• Process payments for another person or business without authorization.
• Submit fake, fraudulent, misleading, or unauthorized charges.
• Avoid Stripe underwriting, risk controls, taxes, card network rules, or legal obligations.
• Store full payment card numbers, CVV codes, bank passwords, or similar sensitive payment credentials in TodoClean notes, customer records, job notes, messages, or other free-text fields.

7. Customer Relationships, Work Quality, and Business Compliance

You are responsible for your own cleaning business, including service quality, scheduling, employee or contractor management, customer relationships, refunds to customers, taxes, licenses, permits, insurance, safety, worker classification, wage and hour rules, and any promises you make to your customers.

We do not supervise your work, control how you perform cleaning services, guarantee customer satisfaction, guarantee that customers will pay, or guarantee that the Service will prevent missed appointments, duplicate bookings, late arrivals, incorrect prices, or other business losses.

8. Acceptable Use

You agree not to use the Service to:

• Violate any law, regulation, court order, card network rule, Stripe requirement, or third-party right.
• Upload, store, or transmit information that you do not have the right to use.
• Collect, use, or disclose information about customers, crew members, or other individuals without proper notice, permission, or legal basis.
• Upload photos, images, or files containing another person's sensitive personal information, such as a government-issued identification, financial account number, or health information, or that identify a minor, without the legal right and any consent required to do so.
• Store full payment card numbers, CVV codes, bank credentials, Social Security numbers, government ID numbers, health information, or other highly sensitive information unless we expressly provide a secure field designed for that information.
• Attempt to access accounts, systems, data, or networks without authorization.
• Interfere with or disrupt the Service, security systems, or other users.
• Reverse engineer, decompile, copy, modify, scrape, resell, sublicense, or create derivative works from the Service except as allowed by law.
• Send spam, malware, fraudulent communications, deceptive payment requests, or unlawful advertising.
• Use the Service to harass, threaten, defame, impersonate, or harm any person or business.
• Use automated tools to overload, scrape, or misuse the Service without our written permission.

9. Data, Privacy, and Security

9.1 Privacy Policy

Our collection, use, disclosure, retention, and protection of personal information is described in our Privacy Policy, available at www.todogroupapps.com/privacy or another privacy URL we provide. The Privacy Policy is incorporated into these Terms by reference.

9.2 Your Business Data

As between you and us, you retain ownership of the business data, customer records, job information, crew information, schedules, notes, photos, uploaded images, invoices, and related content you submit to the Service ("User Data"). You grant us a limited, worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, analyze, back up, and use User Data only as reasonably necessary to provide, secure, support, improve, and operate the Service; process payments; prevent fraud and abuse; comply with law; and enforce these Terms.

9.3 Customer and Crew Member Information

You are responsible for giving any required notices and getting any required permissions before entering customer, prospect, employee, contractor, crew member, or other personal information into the Service. You must not enter information that you are not legally allowed to collect, use, or share with us and our service providers. This responsibility includes any photos or images you upload of job sites, customer property, or individuals. Before uploading a photo that shows a person's face, a minor, a license plate, or other identifying detail, you must have the legal right and any necessary consent to do so.

9.4 Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect the Service and User Data. However, no internet-based service, transmission, storage system, or payment flow is completely secure. You are responsible for using strong passwords, protecting devices, managing account access, and promptly reporting suspected unauthorized access.

9.5 Data Export, Retention, and Deletion

During an active subscription, we may provide tools for exporting certain User Data where available. You may request deletion of your account and associated User Data at any time by using the account deletion option in the Service, if available, or by emailing support@todogroupapps.com. After cancellation, termination, or a deletion request, we may retain User Data for a limited period for backup, legal, accounting, fraud prevention, dispute, security, and business continuity purposes. We will process verified deletion requests and delete User Data according to our retention practices and Privacy Policy, unless law requires or allows longer retention.

9.6 California and Other Privacy Rights

If privacy laws give you rights to access, delete, correct, opt out, or limit use of personal information, you may exercise those rights as described in our Privacy Policy. Nothing in these Terms limits rights that cannot be waived under applicable privacy law.

9.7 Push and Other Notifications

The Service may send push notifications, in-app notifications, email, or text messages related to your account, jobs, schedules, payments, security, and Service updates. Notifications that are necessary to operate your account, including security alerts, payment issues, and job-related notices, cannot be turned off while you maintain an active account, because they are part of how the Service functions. You may opt out of optional promotional or marketing notifications at any time through your device settings, your account settings, or the opt-out instructions included in the applicable message.

10. Third-Party Services

The Service may integrate with or rely on third-party services such as Stripe for payment processing, Supabase for database and authentication infrastructure, Sentry for error tracking and performance monitoring, Expo or other providers for notifications, analytics providers, email providers, hosting providers, and other vendors.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services, third-party downtime, third-party errors, or changes made by third parties. We may add, remove, replace, or modify third-party integrations as the Service evolves.

11. Intellectual Property, License, and Feedback

The Service, including software, interfaces, workflows, designs, text, logos, features, databases, documentation, and other materials, is owned by Aion Technologies LLC or its licensors and is protected by intellectual property and other laws.

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. You do not receive ownership of the Service or any underlying software.

If you provide ideas, requests, suggestions, or feedback, you grant us the right to use them without restriction or compensation. We are not required to implement feedback or keep it confidential unless we separately agree in writing.

12. Service Availability, Support, and Changes

We aim to provide a useful and reliable Service, but we do not guarantee uninterrupted availability, error-free operation, specific uptime, specific features, or compatibility with every device, browser, operating system, internet connection, or third-party service.

We may update, improve, limit, suspend, discontinue, or change features at any time. If we make a material change that reduces core paid functionality during a paid subscription period, we will provide notice when practical and where required by law.

Support is provided through the support channels we make available. We do not guarantee response times unless we separately agree in writing.

13. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, ACCURACY, AVAILABILITY, OR RELIABILITY.

We do not warrant that the Service will meet your requirements, prevent scheduling mistakes, prevent revenue loss, prevent data loss, guarantee payment by customers, guarantee payouts, identify all taxes owed, or ensure legal compliance for your business.

Any templates, reports, estimates, revenue summaries, reminders, automations, or business insights provided through the Service are informational only. You remain responsible for reviewing them before relying on them.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AION TECHNOLOGIES LLC AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR LOST-PROFIT DAMAGES; LOSS OF REVENUE; LOSS OF CUSTOMERS; LOSS OF GOODWILL; LOSS OF DATA; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; PAYMENT DELAYS; PAYOUT HOLDS; CHARGEBACKS; OR DISPUTES ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some laws do not allow certain liability limits. In those places, the limits apply only to the maximum extent permitted by law. Nothing in these Terms limits liability that cannot legally be limited, such as liability for intentional misconduct where the law does not allow limitation.

15. Indemnification

You agree to defend, indemnify, and hold harmless Aion Technologies LLC and its officers, directors, members, employees, contractors, agents, affiliates, licensors, and service providers from and against any claims, demands, losses, liabilities, damages, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• Your use or misuse of the Service.
• Your cleaning services, customer relationships, service quality, scheduling, cancellations, refunds, invoices, receipts, taxes, insurance, permits, licenses, employment practices, worker classification, wages, safety, or business operations.
• Your User Data, including claims that you lacked permission to collect, upload, use, or share customer, crew member, employee, contractor, or other personal information.
• Your violation of these Terms, applicable law, Stripe terms, card network rules, or third-party rights.
• Refunds, chargebacks, disputes, negative balances, payment reversals, payment fees, penalties, or fraud connected to your account or customers.
• Your unauthorized access to or use of another person's data, account, device, or payment method.

16. Suspension and Termination

16.1 Termination by You

You may stop using the Service at any time. To stop future subscription charges, you must cancel your subscription as described in Section 5. Deleting the app shortcut, closing your browser, or stopping use of the Service may not cancel recurring billing.

16.2 Suspension or Termination by Us

We may suspend, limit, or terminate your access to the Service if we reasonably believe that you violated these Terms; created legal, security, payment, fraud, or operational risk; failed to pay amounts owed; provided inaccurate information; misused payment features; or if continued access could harm us, users, customers, Stripe, service providers, or others.

Where practical, we will try to provide notice before termination for non-emergency issues. We may act without advance notice for urgent security, fraud, payment, legal, or operational reasons.

16.3 Effect of Termination

When your account terminates, your license to use the Service ends. You remain responsible for amounts owed before termination, including subscription fees, payment fees, refunds, disputes, chargebacks, negative balances, and taxes. Sections that by their nature should survive termination will survive, including payment obligations, data retention, intellectual property, disclaimers, liability limits, indemnification, dispute terms, and miscellaneous provisions.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will provide notice by updating the "Effective Date," posting the revised Terms, sending email notice, showing in-app notice, or using another reasonable method. Changes take effect when posted unless we state a later date or law requires a different process.

Your continued use of the Service after changes take effect means you accept the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel any active subscription.

18. Governing Law, Venue, Jury Waiver, and Class Action Waiver

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law rules. Subject to any rights that cannot be waived under applicable law, any dispute arising out of or related to these Terms or the Service will be brought exclusively in the state or federal courts located in Wake County, North Carolina, and each party consents to personal jurisdiction and venue in those courts.

TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY ALSO AGREES THAT CLAIMS MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION.

19. Consumer Protection, Automatic Renewal, and Non-Waivable Rights

Nothing in these Terms limits rights that cannot be waived under applicable consumer protection, automatic renewal, privacy, data breach, or other laws. If any part of these Terms conflicts with non-waivable law, the law controls only to the extent of the conflict.

For users in states with specific automatic renewal requirements, including California and North Carolina, we will provide required renewal disclosures, acknowledgment, cancellation methods, and renewal notices where applicable. If you believe you were charged after a cancellation request or did not receive required renewal information, contact billing@todogroupapps.com or support@todogroupapps.com.

20. Notices and Contact Information

We may send notices to the email address associated with your account, through the Service, by posting on our website, or by other legally permitted methods. You are responsible for keeping your contact information current.

You may contact us using the information below:

21. Miscellaneous

These Terms, together with the Privacy Policy, any Refund Policy, and any checkout or order terms presented to you, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver.

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, sale of assets, reorganization, or by operation of law. We are not responsible for delays or failures caused by events beyond our reasonable control, including internet outages, service provider outages, labor disruptions, natural disasters, war, terrorism, government action, or payment network disruptions.

No agency, partnership, joint venture, employment, franchise, fiduciary, or similar relationship is created by these Terms. Headings are for convenience only and do not affect interpretation.